Microsoft Dynamics 365 for India: CRM and ERP on one Dataverse, one bill.
Microsoft Dynamics 365 · CRM + ERP · One Dataverse
Microsoft Dynamics 365 for India: CRM and ERP on one Dataverse, one bill.
Sales, Customer Service and Business Central on one Dataverse and one bill. CRM and ERP that stop fighting each other, right-sized for Indian teams.
· India’s IT & business services market reached USD 254 billion in FY24 and is projected to cross USD 350 billion by 2026, per India Brand Equity Foundation.
· Under the DPDP Act 2023, Indian businesses must keep personal data in India unless cross-border transfer is to a notified country — Sirius Star configures every deployment for DPDP compliance by default.
· Sirius Star is a Microsoft Partner with a cloud engineer on payroll, founded 2009 in Navi Mumbai, serving 200+ Indian enterprises across Cloud, Secure Data Guard, Device Lifecycle Management, Hardware, and Corporate Tech Gifting.
Sales, Customer Service and Business Central on one Dataverse and one bill. CRM and ERP that stop fighting each other, right-sized for Indian teams.
8-hour quote SLA · 200+ Indian businesses · Microsoft Partner · Free 24-hour review
Dynamics 365 annual saving
₹42 Lakh
Annual stack-consolidation saving on a 220-user Mumbai manufacturer when one Microsoft Dynamics 365 tenant replaced Salesforce Sales Cloud, a legacy Tally ERP, Zoho One, and four spreadsheet add-ons. CRM licence retired. ERP licence retired. Audit trail consolidated under one Dataverse console with DPDP-aligned data residency.
We’ll calculate yours. Free.
What is Microsoft Dynamics 365 for Indian businesses?
Microsoft Dynamics 365 is the Microsoft cloud business application suite of Sales, Customer Service, Field Service, Finance, Supply Chain, Project Operations, Customer Insights, and Business Central, sold per user per month and built on Dataverse plus Power Platform plus Microsoft 365. Microsoft Dynamics 365 runs in the Microsoft India region pair (Pune and Chennai) for DPDP-aligned data residency, billing in INR through Cloud Solution Provider partners, and pairs natively with Microsoft 365 and Microsoft Entra ID. Every app in the suite shares the same Dataverse, the same Power Platform automation surface, and the same Microsoft Dynamics 365 learn docs for admins and developers.
Indian buyers usually pick one of four entry points: Sales Professional or Sales Enterprise for the CRM-first team, Customer Engagement Plan when Sales plus Customer Service plus Field Service all matter, Business Central for the cloud ERP replacement of Tally or a legacy on-premises stack, or Finance and Operations for the 500-plus seat enterprise rollout. Sirius Star delivers the free 24-hour fit review that tells you which entry point matches your seat count, finance perimeter, and budget. The same review prices the 36-month total cost against your current Salesforce, Zoho One, Tally, or hybrid stack.
3 ways to buy Dynamics 365 in India
Same Microsoft Dataverse. Same DPDP-aligned data residency. Three module wrappers, picked from whether you lead with CRM, ERP, or both.
Microsoft Dynamics 365 Sales
Sales Professional or Sales Enterprise on Dataverse. Pipeline, forecasting, lead-to-opportunity, mobile and Outlook embedded. Pair with Microsoft Copilot for Sales summarisation.
Professional from ₹5,500
Microsoft Dynamics 365 Business Central
Cloud ERP replacement for Tally or legacy on-premises stacks. Finance, Inventory, Purchase, Sales, Projects, Manufacturing. India GST, e-invoicing, e-way bill. Pairs with Power Platform.
Essentials from ₹6,300
Microsoft Dynamics 365 Customer Engagement
Sales plus Customer Service plus Field Service plus Project Operations on one licence. Omnichannel, knowledge base, scheduling. Audit trail feeds Microsoft Sentinel when SIEM is wired.
Customer Engagement Plan ₹9,500
How a Dynamics 365 rollout runs in India
Read-only review to a managed Dataverse retainer. CRM and ERP wired together without ripping out what already works.
Free Microsoft Dynamics 365 review
Read-only access to your current CRM, ERP, and spreadsheet stack. Eight-point fit report in one business day. Salesforce, Zoho, Tally, SAP B1, NetSuite, all supported.
Free · 24 hours
Licence-mix and entity design
Weeks 1 to 2. SKU split across Sales, Service, Field, Business Central, Power Apps, Copilot. Entity model, security roles, India GST and e-invoicing hooks. Entra ID sync.
Weeks 1-2
Dataverse build and pilot
Weeks 3 to 6. Dataverse environments, sandbox to production, Sales pipeline import, Business Central chart of accounts. Pilot to 20 users. Power Automate flows live.
Weeks 3-6
Copilot, adoption and handoff
Weeks 7 to 12. Copilot for Sales rollout, Power Apps and Power Pages extensions, Intune device hooks, 30-day adoption tuning, and handoff to Sirius Star managed Dynamics 365 operations from INR 24,500 per tenant per month.
Ongoing
Is Dynamics 365 right for your estate?
Microsoft Dynamics 365 from Sirius Star is a Dynamics 365 advisory, licence-mix design, Dataverse and Power Platform deployment, Copilot rollout, and managed service for Indian businesses running 25 to 1,500 seats, delivered from Vashi, Navi Mumbai with a free 24-hour fit review, six to twelve week rollout, and a quarterly review retainer.
You are the right buyer if:
- 25-plus Microsoft 365 seats already in production
- Salesforce, Zoho, or HubSpot renewal coming up
- Tally, SAP B1, or legacy ERP at end of life
- CRM and finance teams using four or more spreadsheets in parallel
- India GST e-invoicing and e-way bill compliance scope
- Power Platform, Microsoft Copilot, or Customer Insights already on the roadmap
If your team runs under 25 seats already happy with HubSpot Free and Tally on-premises, hold. If you have an in-house Dynamics architect with bandwidth to build Dataverse environments, security roles, Power Platform flows, and India tax extensions in PowerShell, build it yourself. We will tell you so in the review.
Dynamics 365 vs Salesforce vs Zoho One vs SAP Business One, honest call
Microsoft Dynamics 365 wins when CRM plus ERP plus Power Platform plus Microsoft 365 plus Copilot all sit in the same buying decision and one DPDP-aligned audit trail across CRM and finance matters more than best-of-breed in any single category.
Who is Microsoft Dynamics 365 a good fit for in India?
Microsoft Dynamics 365 works best for Indian businesses that already have established workflows around the related platforms, need DPDP-compliant data residency, and want a single accountable partner for deployment plus quarterly tuning. Sirius Star runs the entire lifecycle — scoping, deployment, training, and renewal — from a Navi Mumbai engineering team.
How long does Microsoft Dynamics 365 deployment take?
A typical Microsoft Dynamics 365 rollout in India takes 2-6 weeks from purchase order to production cutover, depending on scope. Sirius Star follows a phased plan: scoping call within 8 working hours of enquiry, design review within 5 days, deployment waves, then a 30-day stabilisation window before handing over to your team or our managed retainer.
Dynamics 365 FAQ for Indian businesses
What is Microsoft Dynamics 365 and how does it work in India?
Microsoft Dynamics 365 is the Microsoft cloud business application suite of Sales, Customer Service, Field Service, Finance, Supply Chain, Project Operations, Customer Insights, and Business Central. The suite runs in the Microsoft India region pair (Pune and Chennai) for DPDP-aligned data residency under MeitY guidance, billing in INR through Cloud Solution Provider partners, and pairs natively with Microsoft 365, Entra ID, Power Platform, and Microsoft Copilot. Indian buyers typically start with Sales Professional, Sales Enterprise, Customer Engagement Plan, or Business Central, then layer Power Apps and Copilot once adoption settles.
How much does Microsoft Dynamics 365 cost in India in 2026?
Microsoft Dynamics 365 is sold per user per month. Indicative 2026 India list pricing through Sirius Star: Sales Professional INR 5,500, Sales Enterprise INR 8,800, Customer Engagement Plan (Sales plus Customer Service plus Field Service) INR 9,500, Business Central Essentials INR 6,300, Finance and Operations INR 26,000, Microsoft Copilot for Sales INR 4,160 add-on, Power Apps premium INR 1,650, and Sirius Star managed Dynamics 365 operations from INR 24,500 per tenant per month. A 220-user Mumbai manufacturer on Sales Enterprise plus Business Central plus Power Apps lands at around INR 38 Lakh per year before volume discounts.
Microsoft Dynamics 365 vs Salesforce, which fits an Indian buyer?
Pick Salesforce Sales Cloud when the buying decision is Sales Cloud only, the AppExchange ecosystem matters more than Microsoft 365 integration, and the inside-sales team is already trained on Salesforce. Pick Microsoft Dynamics 365 when CRM plus ERP plus Power Platform plus Microsoft 365 plus Copilot belong in the same buying decision and one DPDP-aligned audit trail across CRM and finance matters more than best-of-breed in CRM alone. Pair either choice with Secure Data Guard for the endpoint-side DLP plane.
How long does a Microsoft Dynamics 365 rollout take in India?
A typical 220-user Dynamics 365 rollout is six to twelve weeks. Weeks 1 to 2 cover licence-mix design, entity model, and Entra ID sync. Weeks 3 to 6 cover Dataverse build, sandbox to production, Sales pipeline import, and Business Central chart of accounts mapping. Weeks 7 to 9 cover Power Apps, Power Automate, and Copilot rollout, plus pilot to 20 users. Weeks 10 to 12 cover adoption tuning, the 30-day sprint, and handoff to Sirius Star managed Dynamics 365 operations under Microsoft Purview data governance.
One Dynamics 365 tenant. CRM and ERP, settled.
Free 24-hour licensing review. Read-only look at your current CRM, ERP, and spreadsheet sprawl. Written report inside one business day with the module split, the 24-month TCO, and the Dataverse migration plan.
200+ Indian businesses · Microsoft Partner · 17 years in IT