One Microsoft Dynamics 365 tenant for sales, finance and service.
How a Bengaluru co-founder stopped re-typing the same invoice into Tally and a sales spreadsheet. Story below.
Dynamics 365 Business Applications (CRM/ERP) at a glance
Why Dynamics 365 anchors most Indian business applications (crm/erp) estates.
- OEM
- Microsoft Corporation, Business Applications division. Dynamics 365 grew out of Great Plains (bought 2001) and Navision (bought 2002), rebuilt as a cloud suite launched in 2016.
- Platform
- Dynamics 365 Business Central covers finance, inventory and operations for SMBs. Sales, Customer Service, Field Service and Finance/Supply Chain Management cover CRM and larger-scale ERP. Copilot AI is now built into most of these apps.
- Track record
- Business Central alone crossed 40,000 cloud customers globally in 2024, double its 2022 base, and now sits ahead of Oracle NetSuite by customer count in SMB cloud ERP.
- Licensing
- Business Central lists at roughly USD 80/user/month Essentials, USD 110/user/month Premium, USD 8/user/month Team Members (global list, post the November 2025 increase). Actual India cost depends on your CSP agreement and any add-on modules.
- Indicative price band
- Most Indian SMB Dynamics 365 rollouts land between Rs 1 lakh and Rs 5 lakh a year in licensing, before implementation. We confirm your exact number after the module review.
- Sirius Star’s role
- We are an authorized reseller, not Microsoft itself. We scope which modules you actually need, handle licensing through the CSP program, and stay on as your local support contact after go-live.
- Best fit
- Growing SMBs and mid-market companies replacing Tally, spreadsheets or a first-generation accounting tool with one system that also runs sales and service, especially if you already run Microsoft 365.
The Dynamics 365 Business Applications (CRM/ERP) ranges Sirius Star supplies
Pick the range that matches the use case. We size the mix in the free 30-minute review.
Business Central
The SMB ERP: finance, inventory, purchasing and operations in one system, built to replace Tally or a first accounting tool once you have outgrown it.
- Finance, inventory and purchasing in one ledger, no month-end export to Excel
- Premium tier adds manufacturing and service order management
- Team Members tier lets read-only staff approve and view for USD 8/user/month
- Copilot AI drafts vendor emails and flags overdue payments automatically
Sales
Pipeline, quoting and forecasting for a sales team that has outgrown a spreadsheet or a disconnected CRM.
- Native to Outlook, no separate app for reps to check twice a day
- Deal and forecast data feeds straight into Business Central finance, no re-entry
- Sales Enterprise adds AI-scored leads and relationship health signals
Customer Service
Ticketing and case management for support teams who currently run on email and a shared inbox.
- Case queues and SLAs replace a shared support inbox nobody fully owns
- Ties customer history to the same record Sales and Finance use
- Enterprise tier adds omnichannel routing across email, chat and phone
Finance & Supply Chain Management
The larger-scale ERP tier for multi-entity, multi-warehouse operations that have outgrown Business Central.
- Fits multi-entity, multi-currency operations Business Central was not built for
- Warehouse and manufacturing execution modules for larger plant floors
- Usually a partner-led migration project, not a self-service upgrade
Dynamics 365 Business Applications (CRM/ERP) vs Salesforce, SAP, Zoho
All four are honest choices. Most Indian buyers land on the first option for service depth and ecosystem fit.
| Brand | Where it wins | Best fit |
|---|---|---|
| Microsoft Dynamics 365 (via Sirius Star) | Native fit if you already run Microsoft 365 and Outlook, plus one ledger that connects finance, sales and service without separate exports. | Growing SMBs and mid-market companies already inside the Microsoft ecosystem. |
| Salesforce | The deeper, more configurable CRM if sales process complexity matters more than finance integration. | Sales-led organisations that do not need the ERP side bundled in. |
| SAP Business One | Stronger fit for manufacturing-heavy operations with process requirements Business Central does not cover out of the box. | Manufacturers with complex production planning needs. |
| Zoho One | A cheaper, faster-to-deploy suite for smaller teams that do not need Business Central’s accounting depth. | Small businesses on a tighter budget wanting one bundled app suite. |
How a Sirius Star Dynamics 365 procurement runs
Free 30 minute review first. Then a written quote in 24 working hours.
Module review
Free, 30 minutes. We map whether you need Business Central, Sales, Customer Service or a combination.
Licensing sizing
User counts and tiers priced against your actual team, not a generic bundle.
Implementation and data migration
Chart of accounts, customer records and open invoices moved across, tested before go-live.
Go-live and support
We stay on as your local contact for tickets and renewals. Written quote lands in 24 working hours of the review.
Buying Dynamics 365 in India, a field guide
The deeper read for finance heads and founders sizing Business Central or the full Dynamics 365 suite, not just picking a plan.
- Business Central vs Sales vs Customer Service, which module you actually need first
- What a Dynamics 365 implementation really costs beyond the per-user licence
- The data migration checklist that avoids the common Tally-to-BC snags
- 5 questions to ask an implementation partner before you sign
Dynamics 365 Business Applications (CRM/ERP) India FAQ
Common questions about this brand for Indian buyers. Hover any underlined term for a plain-English definition.
What is Microsoft Dynamics 365 and how is it different from Dynamics NAV or GP?
Dynamics 365 is Microsoft’s current cloud business applications suite, covering finance and operations (Business Central, Finance, Supply Chain Management) and customer-facing apps (Sales, Customer Service, Field Service). Dynamics NAV, GP, AX and SL are the older on-premise products Microsoft has retired in favour of these cloud versions. If you are still running NAV or GP, you are on a deprecated line and should plan a move to Business Central.
Is Dynamics 365 too expensive and complicated for a smaller business?
The license itself is usually only 20-30 percent of the real spend, implementation and partner quality carry the rest, and that is a fair concern raised by most buyers we talk to. Business Central specifically was built for the SMB end of the market, with Essentials starting near USD 80 per user per month. The cost problem is more often a weak implementation partner than the software itself, which is why we scope the module list honestly before you sign anything.
How is Dynamics 365 licensing structured, and why does it feel opaque?
Licensing runs per user per app tier (Essentials, Premium, Team Members for Business Central; Professional or Enterprise for Sales and Customer Service), and costs can climb at renewal if you add Premium-tier features or extra apps later. We size your licence against your actual module needs during the free review, and flag any add-on that will push up renewal cost before you commit.
We already use Tally. Why move to Business Central?
Tally handles accounting well but does not natively connect to sales pipeline, service tickets or inventory across locations the way Business Central does. If your team is manually re-entering the same invoice or customer record into a separate CRM or spreadsheet, that is the exact gap Business Central closes. If Tally alone is still covering everything you need, we will say so rather than push a move you do not need.
Does Dynamics 365 have a steep learning curve?
Some users find the interface carries over complexity from its NAV-era roots, and it is not the simplest tool to self-teach. Native integration with Outlook, Excel and Teams shortens the curve for teams already inside Microsoft 365, since the screens feel familiar from day one. We include training in the rollout so your team is not learning it cold.
What does a Dynamics 365 rollout cost in India, all in?
Licensing for a typical SMB rollout runs Rs 1 lakh to Rs 5 lakh a year, before implementation, which varies by module count and data migration complexity. We confirm your exact licensing cost and a scoped implementation estimate on the free 30-minute review, and a written quote lands in 24 working hours.
Ready for a written Dynamics 365 quote?
Tell us which modules you are considering and your user count. A sized quote lands in 24 working hours.
Pair this on one PO
What buyers typically add to a Sirius Star order. Each link is a live page on the Sirius Star site.
Related reading from the Sirius Star blog
Long-form context from our team. Each link is a live post on siriusstar.in.