Run Avaya India: keep the dial tone steady, plan the move off old Aura at your pace, and pay for the licences you actually use.
How a Pune BPO stopped dreading its Avaya estate, mapped what it really ran, and moved to a supported platform without a single lost shift. Story below.
Avaya Business Phone Systems and Contact Centre at a glance
Why Avaya anchors most Indian business phone systems and contact centre estates.
- OEM
- Avaya, a global unified communications and contact centre vendor with a long India presence and a country office serving Indian enterprises and BPOs. Avaya came through a 2023 restructuring and now runs as a private company focused on contact centre and cloud.
- What it does
- Avaya runs your business phone system and your contact centre. Calls, IVR, queues, skills-based routing and reporting sit on one platform, on-premise or in the cloud, with desk phones and softphones on top.
- Product lines
- Avaya IP Office for small and mid-size phone systems, Avaya Aura for large on-premise estates, the Avaya Experience Platform for cloud contact centre, Call Center Elite for skills-based routing, and J-series IP phones and Vantage devices.
- Where it fits in India
- BPOs and ITeS contact centres, BFSI, insurance, healthcare and any enterprise running a few hundred to a few thousand agents that cannot afford the phones to drop at peak.
- On-premise or cloud
- You do not have to choose in one jump. Many Indian estates stay on Aura or IP Office while moving channels and agents to the Experience Platform in phases. Sirius Star plans the mix instead of forcing a rip and replace.
- Licensing
- Per-user and per-agent, on-premise licences or cloud subscription billed in INR. Most estates carry seats they stopped using years ago, so a licence audit is usually where the first saving sits.
- Support
- Supply, installation, number porting, migration, AMC and a managed retainer run through Sirius Star, coordinated from Vashi, Navi Mumbai, with a written quote in 24 working hours.
The Avaya Business Phone Systems and Contact Centre ranges Sirius Star supplies
Pick the range that matches the use case. We size the mix in the free 30-minute review.
Avaya | IP Office
The mid-market phone system: voice, voicemail, mobility and basic call handling for a few users up to a couple of thousand.
- Run a full business phone system for 5 to over 2,000 users
- Add desk phones, softphones and mobile from one platform
- Keep voicemail, auto-attendant and hunt groups on-site
- Scale by site without rebuilding the whole system
Avaya | Aura
The large on-premise platform for estates that need carrier-grade call processing and SIP across many sites.
- Process calls across many sites on one SIP core
- Carry thousands of users on a resilient platform
- Centralise dial plans and management across locations
- Keep your investment while you plan a phased move
Avaya | Experience Platform
Cloud contact centre that runs voice and digital channels as a subscription, also marketed as Avaya Infinity.
- Move agents to a supported cloud platform in phases
- Run voice, email and chat in one agent view
- Add reporting and workforce tools without new hardware
- Keep your Aura core while you migrate channels
Avaya | Call Center Elite
Skills-based routing and reporting for high-volume contact centres that live or die on queue performance.
- Route every call to the right skill, not the next free agent
- See queue health in real time on the wallboard
- Report on service levels the way the business measures them
- Tune routing as call patterns change through the day
Avaya Business Phone Systems and Contact Centre vs Cisco, Microsoft, Genesys
All four are honest choices. Most Indian buyers land on the first option for service depth and ecosystem fit.
| Brand | Where it wins | Best fit |
|---|---|---|
| Avaya | Deep contact centre routing, a large installed base in Indian BPOs and BFSI, and a path that lets you keep an Aura core while you move agents to cloud in phases. | Enterprises and BPOs with hundreds to thousands of agents that need carrier-grade voice and skills-based routing. |
| Cisco | Strong on networking-led voice and Webex Calling, a good fit where the estate is already built on Cisco switching and collaboration. | Organisations standardising on Cisco for network and collaboration together. |
| Microsoft Teams Phone | Calling built into the Microsoft 365 the office already uses, simple for internal voice and hybrid work. | Office-heavy businesses whose first need is internal calling, not a heavy contact centre. |
| Genesys | A cloud-first contact centre platform with strong digital and AI routing, priced at enterprise level. | Contact centres rebuilding fully in the cloud with budget for a wide platform. |
How a Sirius Star Avaya procurement runs
Free 30 minute review first. Then a written quote in 24 working hours.
Estate review
Free. We map what you actually run, the versions, the seats in use and the support status.
Right-size plus plan
We cut the licences you stopped using and lay out a migration that fits your shifts.
Written quote plus cutover
In 24 working hours. INR billing, GST broken out, and a cutover plan by site.
AMC plus managed retainer
We keep the platform patched, the numbers ported and the queue tuned from Vashi.
Buying and migrating Avaya in India, a field guide
The deeper read for IT and contact centre heads keeping an Avaya estate alive and planning a move without a midnight rip and replace.
- The full we-were-terrified-to-touch-it to moved-without-a-lost-shift story
- Four questions before you renew or migrate an Avaya estate
- How to find the seats you stopped using and stop paying for them
- What a safe contact centre cutover actually looks like in India
Avaya Business Phone Systems and Contact Centre India FAQ
Common questions about this brand for Indian buyers. Hover any underlined term for a plain-English definition.
What is Avaya?
Avaya is a unified communications and contact centre vendor. It runs business phone systems and contact centres on one platform, on-premise or in the cloud, covering calls, IVR, queues, skills-based routing, reporting and the desk phones and softphones agents use. Its main lines are Avaya IP Office for small and mid-size systems, Avaya Aura for large on-premise estates, and the Avaya Experience Platform, also marketed as Avaya Infinity, for cloud contact centre.
Is Avaya available in India?
Yes. Avaya has a long-standing India presence and a country office, and is widely used across Indian BPOs, BFSI and large enterprises. It is sold and supported through partners rather than retail, so a partner sizes the licence, installs the platform and handles support. Sirius Star supplies, installs, migrates and supports Avaya from Vashi, Navi Mumbai, with a free estate review before any quote.
Avaya went through bankruptcy. Is it safe to stay on it?
Avaya restructured in 2023 and now runs as a private company focused on contact centre and cloud. For most Indian estates the practical answer is not to panic and not to ignore it. You keep the system supported, find out exactly what you run, and plan a move to a current platform at your own pace rather than under pressure. The risk is not the brand, it is running an unsupported version with nobody who knows how it was built.
Can we move to Avaya cloud without replacing everything?
Usually, yes. Many Indian estates keep an Aura or IP Office core while moving agents and channels to the Avaya Experience Platform in phases. You migrate by site or by team, prove each cutover, then move the next one. Sirius Star plans the mix so you are never betting the whole contact centre on one weekend.
What does Avaya cost in India in 2026?
Indicative*: Avaya is licensed per user and per agent, as on-premise licences or a cloud subscription billed in INR, and a mid-size contact centre usually runs from a few lakh rupees into the tens of lakhs a year depending on agent count, channels and the managed retainer. Most of the first saving comes from cutting seats you stopped using rather than from the platform itself, so an estate review usually pays for itself.
Ready for an Avaya estate review and quote?
Tell us what you run today, the agent count and whether you are renewing or planning a move. We will review, right-size the licences, then send a written quote.
Pair this on one PO
What buyers typically add to a Sirius Star order. Each link is a live page on the Sirius Star site.
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