Cloud & Productivity

Digital workplace solutions cost an Indian business Rs 3,700 to Rs 6,900 per person per month. The licence is under half. The four lines nobody quotes.

Microsoft keeps the platform running. Keeping a copy of your data is on you. Real retention limits, what native backup covers, and the 20 GB per user rule.

Microsoft 365 for small business in India, plan by plan. A 34-person Thane firm compares Business Basic, Standard and Premium and picks what actually fits.

Microsoft 365 license waste in India hides in dormant seats, mis-tiered users and a forgotten Copilot pilot. How a Pune firm found a quarter of its bill.

Two Indian contact centres, same reseller, same aging Aura stack. They ended up on two very different AXP paths. The 200-agent Public Cloud floor is why.

A buyer-side walkthrough of the actual documents in an Avaya licence true-up: PLDS entitlement extract, WebLM usage snapshot, and the reseller reconciliation letter. What to circle before the reseller call.

The Mumbai floor manager checked her watch at 22:47 IST. Half the seats empty, one carrier had gone quiet on the port confirmation. What actually happens on a contact centre cutover night, from the ops floor.

A 480-seat Gurugram BPO refresh brings the Avaya vs Cisco question to a Tuesday evening argument. The three questions that actually decide it, for Indian contact centres.

When to migrate off old Avaya Aura: a Chennai insurer decision framework on support dates, hardware warranty, DPDP recordings and a no-downtime cutover.

Moving a server room into AWS without a big-bang weekend: how a Pune plant phased its on-prem estate to the cloud, one workload at a time.